Shipping & Delivery

Element 003 is made in limited batches and packed by hand. Below is exactly what to expect once you place an order, and what to do if something goes astray.

Processing time

In-stock orders ship within 3–5 business days of being placed. Orders are processed Monday to Friday; anything placed on a weekend or public holiday begins processing on the next business day.

Because production runs in intentionally limited batches, an item is occasionally out of stock. If that affects your order we will email you before shipping rather than leave you waiting.

Domestic delivery

Within the United States, delivery takes a further 1–5 business days after your parcel ships. Delivery estimates are provided by the carrier and are not guaranteed dates.

International delivery

International shipping is not yet available. When we open the destinations we can properly support, this page will list them with realistic delivery estimates rather than an unhelpfully wide range.

Tracking

You will receive a shipping confirmation with tracking as soon as your parcel leaves us. Tracking can take up to 24 hours to begin updating; if it has not moved after that, write to us and we will chase it.

Customs and duties

Orders are shipped within the United States only, so no customs charges apply.

Addresses

Please check your shipping address carefully at checkout. If you spot a mistake, email us immediately — we can correct an address while the order is still being processed, but not once it has shipped. Parcels returned to us as undeliverable because of an incorrect address can be reshipped at the customer's expense.

Delays

Once a parcel is with the carrier, delivery is in their hands. Weather, holidays and carrier backlogs can add time. We will always help you trace a delayed parcel.

Missing packages

If tracking shows delivered but the parcel is not with you, please check with anyone else at the address and look in the usual safe places, then contact us within 30 days of the delivery date. We will open a claim with the carrier and resolve it with you.

Returned packages

If a parcel comes back to us — unclaimed, refused, or undeliverable — we will contact you to arrange reshipment or a refund of the product value. Original shipping charges are not refundable in that case.

Contact

For anything to do with shipping, write to vivaradrops@gmail.com with your order number. We read every message.

For returns and refunds see Refund & Returns.