Refund & Returns
We want you to be genuinely glad you ordered. If something has gone wrong with your order, write to us and we will make it right. Because Element 003 is a consumable taken by mouth, a few conditions apply.
Damaged, defective, incorrect or incomplete orders
If your order arrives damaged, defective, incorrect or incomplete, contact us within 30 days of delivery and we will resolve it. Include your order number, a description of the problem, and photographs of the product and the outer packaging — the photographs are what let us make a claim with the carrier and replace your order quickly.
You do not pay return shipping when the fault is ours.
What cannot be returned
Element 003 is a consumable product, so we are unable to accept returns of:
- Opened, used or partially used bottles
- Bottles with a broken or removed seal
- Products returned without prior return authorization
- Products purchased from a retailer or reseller other than VIVĀRA
- Requests made more than 30 days after the order date
Opened product
Once a bottle has been opened it cannot be resold or returned to inventory, and for safety reasons we cannot accept it back. If you have opened a bottle and something is wrong with it, contact us anyway — we would rather hear from you than have you keep a product you are unhappy with.
Return eligibility
- Direct purchase. We can only accept returns for orders placed directly with VIVĀRA. Orders placed through another seller must be returned to that seller under their policy.
- Proof of purchase. Your order number or order confirmation email is required.
- 30-day window. Return requests must be made within 30 days of the order date.
- Unopened and original packaging. The bottle must be unopened, undamaged and returned in its original packaging.
Requesting a return
Email vivaradrops@gmail.com with your order number and the reason for the return. We will reply with a return authorization and the return address. Please do not send anything back before you have received that authorization — unauthorized returns cannot be processed or refunded.
Sending it back
Once your return is authorized, please ship it within 14 days. Return shipping is the customer's responsibility except where the order arrived damaged, defective, incorrect or incomplete. We recommend a tracked service: until the parcel reaches us it remains your responsibility, and we cannot refund a return we never receive.
Replacements
Where a replacement is the right outcome — damage in transit, a defect, or the wrong item — we will send one at no cost to you once we have reviewed the details. To assess a replacement we need your order number, a description of the issue, and clear photographs of the product, the seal or damage, and the shipping box.
Refunds
Approved refunds are processed within 7–14 business days of the returned item reaching us and passing inspection. Refunds are issued to the original payment method; your bank or card issuer may take additional time to post the credit.
Original shipping charges are non-refundable, except where the order arrived damaged, defective, incorrect or incomplete.
Subscriptions
A Subscribe & Save order renews automatically every 30 days until you cancel. You can pause, skip or cancel at any time through your account, and a change takes effect for any order that has not yet been processed.
Once a renewal has been processed and shipped it is treated as a normal order under this policy. If a renewal caught you by surprise, write to us — we would rather sort it out than leave you with a bottle you did not want.
Medical and results disclaimer
Element 003 is a dietary supplement. It is not intended to diagnose, treat, cure or prevent any disease, and individual experience varies. We do not offer refunds on the basis of a particular result not being achieved. If you are pregnant or nursing, taking medication, or managing a health condition, please consult a qualified healthcare professional before use.
Contact
For anything to do with a return, replacement or refund, write to vivaradrops@gmail.com and include your order number. We read every message.
This policy applies to orders placed directly with VIVĀRA and does not affect any statutory rights you may have.